Refunds and cancellation

Last updated: 16 September 2026

Sky Hub supplies Fly Radar and Ship Radar as soon as a paid plan is taken. This page is the cancellation information for that supply. The same facts sit on Plans, next to Get Home, Get House and Get Workshop.

What you are buying

Home, House and Workshop are paid online services: live aircraft and vessel data from the pin you set, in the browser. Supply starts when the account is switched on. You pay by card (Stripe) or by a payment link we email.

Immediate supply and the 14-day right

Under the Consumer Contracts Regulations 2013 a consumer usually has 14 days to cancel a distance contract. That right is lost for digital content and for a service that starts at once when, before you pay, you ask us to start and you acknowledge that the right will be lost.

Get Home, Get House and Get Workshop is that request and that acknowledgement. The account is switched on at once. Once it is on, there is no cooling-off refund because you changed your mind.

If we have not switched the account on, the 14-day right still applies. Email us. We refund in full.

How to write

office@skyhubcloud.com or accounts@skyhubcloud.com. Name the plan and the email on the account. You may use the model form below. You do not have to.

How we repay

A valid refund goes to the same card through Stripe within 14 days of your email. We issue a new credit note. We do not change the amount on the original invoice.

After the account is on

You may ask us to stop the plan so it does not renew. That ends future charges. It is not a refund of time already paid. You still have rights if the service is not as described (Consumer Rights Act 2015).

Demo, feeder, Business

The one-hour demo is free. Feeder is free while you send data. There is no card payment to refund. Business plans are quoted in writing; cancellation follows that quote.

Model cancellation form

Use this only if the paid account has not been switched on, or if you are ending a renewal / claiming the service is not as described.

To Sky Hub, office@skyhubcloud.com

I hereby give notice that I cancel my contract for the following service: [Home / House / Workshop], ordered on [date].

Name / email on the account: [ ]

Date: [ ]